If you are not satisfied with your purchase, we accept exchanges and returns within a maximum period of 15 natural days from the date of delivery of your order, provided that the product is in the same conditions in which it was received; that is, without having been used and with the packaging as you received it.
If you want to make a exchange, you must first return the product and then proceed to buy the desired product.
We will reimburse only the amount of the product, never the shipping costs.
For hygiene policy, none of our earrings or bottles admit exchanges or refunds, unless they are defective.
Our jewels are guaranteed for three months from the date of delivery of the order, but will only apply to those jewels that are defective at the factory. If your jewel is not in perfect conditions, write us to firstname.lastname@example.org and we will tell you the address where you can send it. Our quality experts will analyze it. If it is a factory defect we will fix it without any cost. If it has been due to misuse, we will inform you of the cost of the repair and the shipping.
How can I request a return?
To request a return please send an email to email@example.com and we will tell you how to proceed.
Once we receive it, we will refund the money within a maximum of 15 working days.
We recommend you to send us your package by certified mail. If we don't receive it and we can not locate it, we will not be responsible for the return.
RIGHT OF WITHDRAWAL
Withdrawal form: download
The USER has a period of fourteen calendar days, counted from the date of receipt of the product, to exercise the right of withdrawal. If the PROVIDER does not comply with the duty of information and documentation on the right of withdrawal, the term for its exercise will end twelve months after the expiration date of the initial withdrawal period (article 103 of RDL 1/2007, of November 16 , which approves the consolidated text of the General Law for the Defense of Consumers and Users and other complementary laws).
The right of withdrawal will not be applicable (art. 103 RDL 1/2007, of November 16) to contracts that refer to:
a) The provision of services, once the service has been fully executed, when the execution has begun, with the prior express consent of the consumer and user and with the recognition on their part that they are aware that, once that the contract has been fully executed by the employer, you will have lost your right of withdrawal.
b) The supply of goods or the provision of services whose price depends on fluctuations in the financial market that the employer cannot control and that may occur during the withdrawal period.
c) The supply of goods made according to the specifications of the consumer and user or clearly personalized.
d) The supply of goods that can deteriorate or expire quickly.
e) The supply of sealed goods that are not suitable to be returned for reasons of health protection or hygiene and that have been unsealed after delivery.
f) The supply of goods that after their delivery and taking into account their nature have been mixed inseparably with other goods.
g) The supply of alcoholic beverages whose price has been agreed at the time of entering into the sales contract and which cannot be delivered before 30 days, and whose real value depends on market fluctuations that the employer cannot control.
h) Contracts in which the consumer and user have specifically requested the employer to visit them to carry out urgent repair or maintenance operations; If, during that visit, the entrepreneur provides additional services to those specifically requested by the consumer or supplies goods other than the spare parts used necessarily to carry out maintenance or repair operations, the right of withdrawal must apply to said additional services or goods
i) The supply of sealed sound or video recordings or sealed computer programs that have been unsealed by the consumer and user after delivery.
j) The supply of daily press, periodicals or magazines, with the exception of subscription contracts for the supply of such publications.
k) Contracts entered into through public auctions.
l) The provision of accommodation services for purposes other than housing, transportation of goods, vehicle rental, food or services related to leisure activities, if the contracts provide for a specific date or period of execution.
m) The supply of digital content that is not provided on a material support when the execution has begun with the prior express consent of the consumer and user with the knowledge on their part that they consequently lose their right of withdrawal.
All returns must be communicated to the PROVIDER, requesting a return number by email to firstname.lastname@example.org, indicating the corresponding invoice or order number.
In the event that the return is not made with the original delivery packaging, the PROVIDER may charge the cost of the same to the USER, previously informing it through the same communication channel used.
Once the USER has received the return number, the PROVIDER will proceed to collect the product, with the direct costs of returning the goods to the user's charge in accordance with art.108.1. 2nd paragraph of RDL 1/2007, of November 16, at the address indicated by the USER.